Return And Refund Policy

At Nestify Market, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return and refund policy below to understand how it works.

1. Return Eligibility

You may return most items within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused, and undamaged condition.
  • The product must be in the original packaging.
  • You must have proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

Some items cannot be returned, including:

  • Customized or personalized products.
  • Items marked as "Final Sale."
  • Opened or used products that cannot be resold due to hygiene or safety concerns (e.g., personal care items, electronics).

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at bstriletskyi@gomage.com with your order number and the reason for your return.
  2. Return Instructions: Our team will provide you with return instructions and a return shipping label (if applicable).
  3. Ship the Item: Pack the item securely in its original packaging and ship it back to us using the provided label.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If your return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

5. Exchange Policy

If you prefer to exchange your product for a different size, color, or model, we will gladly process the exchange once the returned item has been received. If the new item is of greater value, we may charge you the difference.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received. If you received a damaged or wrong item, please contact us immediately, and we will cover the return shipping costs.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a full refund or send you a replacement at no additional cost.

8. Customer Support

If you have any questions about our return and refund policy, or need assistance with your return, please contact our customer service team:

We are here to help and ensure your satisfaction with every purchase!

Thank you for shopping at Nestify Market!